Contact Center Executive

Eastern Bank Limited

No. of Vacancies
Job Description/Responsibilities
  • Handle Customer queries & complaints meeting the service level standard
  • Ensure first contact resolution in every possible cases
  • Effectively follow up and escalate the queries & complaints where necessary
Job Nature
Full Time
Educational Requirements
  • MBA/ BBA/ Masters/ Bachelor in Economics/ Business Studies/ Public Administration from recognized institutions
  • Minimum CGPA: 3 out of 4
Experience Requirements
Not Required
Additional Requirements
  • Prior experience in call/ contact center environment is preferable, freshers are also encouraged to apply
  • Excellent verbal and written communication skills in English & Bangla
  • Adequate computer literacy to work in online software modules & office packages
  • Willing to work in any working-shifts (24X7)
Job Location
Other Benefit
  • Competitive Salary, Incentives and benefits packages
  • Career progression opportunity based on performance
  • Festival Bonuses/ Medical Facilities/ Other benefits
Job Source
Applying Procedure

View Details and Apply Online
Please log on to and apply on or before April 25, 2017. 
Candidates will be treated strictly on merit and any sort of persuasion will result in disqualification.
Only short listed candidates will be communicated.

Application Deadline : Apr 25, 2017

Applicant must enclose his/her Photograph with CV.
Application Deadline : Apr 25, 2017